Privacy Policy

Last updated: 7/1/2024

Introduction

When you use any services provided by Halvex, you are agreeing to our privacy policy which outlines how your personal information will be collected, used, and disclosed. By submitting your data to Halvex, you are indicating your agreement to all the clauses mentioned in the privacy policy. If you do not agree with our policies, you must stop using Halvex's services immediately. Halvex is committed to protecting your personal information and will only share it with explicitly described parties in this document. Halvex reserves the right to modify or update any part of our privacy policy at any time without prior notice. It is your responsibility to regularly review the policy and be aware of any changes. The "Last Revision" section at the beginning of the page will indicate when the policy was last updated. By continuing to use Halvex&apsos; services, you are representing and warranting that you are either above the age of 13 or have written parental consent that can be submitted to Halvex upon request, verifying that parental consent exists for you to continue using our services.

This policy will provide you with information on:

  • The type of personal information that we collect from you through our website;
  • The reasons why we collect this information and the legal basis for doing so;
  • How we use the information we collect and with whom it may be shared;
  • The options available to you in relation to how your data is used;
  • The security measures we have in place to prevent any misuse of your information;

Personal Data

When you use our services, we may request certain types of personally identifiable information from you. This information can be used to contact you, identify you, or distinguish you from other users. Personally identifiable information also referred to as "personal information," may include your name, email address, phone number, postal address, and other similar information.

We take the responsibility of protecting your personal information very seriously. Your personal information will not be shared with outside parties, except as described below. We may be required to disclose your personal information in response to a subpoena, court order, or other legal obligation.

Usage of data provided to us

When you sign up for an account with Halvex, we will collect various personal information from you via our client panel. This may include your name, email address, phone number, and other identifying details. Once you provide this information, it will be securely stored on our servers for our team to use in the course of providing our services to you.

In addition to our own services, we use several third-party services to help us operate efficiently. These services include Intercom, Microsoft, WHMCS, Pterodactyl, Cloudflare, Google, Hetzner, Trustpilot, Discord, and others. If you have any questions about how these services collect and use data, you should review their individual privacy policies. Please note that we have no control over the privacy policies, content, or practices of these third-party service providers, and we are not responsible for any data they collect or how they use it. We also have no influence over their websites or services.

Usage of data provided via Browser Cookies

In addition to the personal information mentioned earlier, we also collect cookies and usage data to track the activity on our server. Cookies are small files that are used to store data, which may include anonymous unique identifiers. These files are sent to your browser from our website and are stored on your device. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. This will provide you with a choice as to whether to accept or decline the cookies. However, please note that if you choose to decline cookies, you may not be able to access certain sections of our website and services. We use cookies to enhance the functionality of our website and provide you with a better user experience.

We use different types of cookies for various purposes, such as session cookies to enable our service to function, preference cookies to remember your choices and settings, and security cookies for specific security-related purposes.

General Data Usage

Halvex uses the personal information it collects from you for multiple purposes, such as operating and maintaining our service, keeping you informed about any changes to our service, enabling your participation in interactive features of our website, providing customer support, conducting analysis, and providing other valuable information to improve our service. We also monitor the usage of our service and address technical issues that may arise.

Please note that we will never sell your data to a third-party service provider. Furthermore, we will not use your personal information to gain an unfair advantage over our competitors or other services.

Security & Restricted Access to your Data

Halvex takes the security and protection of your information seriously. We have implemented various measures to ensure that your sensitive information is kept safe both online and offline. When you provide sensitive information such as credit card details, it is encrypted and transmitted to us securely. You can verify this by looking for the lock icon in the address bar and checking that the web address begins with "https".

We not only protect your information online but also offline. Only employees who require access to personally identifiable information to perform specific tasks such as billing or customer service are granted access. The computers and servers in which we store this information are kept in a secure environment to prevent any loss, misuse, unauthorized access, disclosure, or modification of your personal information.

We use Secure Socket Layer (SSL) to provide authentication and private communications. This ensures that your credit card and personal information is transmitted securely, building trust and confidence in our website and the internet as a whole.

Transfer of Personal Data

Halvex may need to store and process your personal information on servers located outside of your state, province, or country. These servers may be subject to data protection laws that differ from those in your jurisdiction. However, we assure you that your data will be processed in accordance with the jurisdiction that governs Halvex, as stated in our Terms of Service.

To ensure that your data is transferred securely, we will take all necessary precautions. Before any data transfer takes place, we will conduct appropriate due diligence on the organization or nation where your data will be stored. This due diligence will include an assessment of the controls and security measures in place to protect your data after the transfer.

Disclosure of Personal Data to External Parties

Halvex may disclose your personal data in certain circumstances, as determined by our discretion. These circumstances may include, but are not limited to, complying with legal obligations, protecting against legal liability, defending the rights, security, and property of Halvex, another client, or the public, and investigating any wrongdoing connected to Halvex. Please note that these are not exhaustive lists, and other circumstances may arise that require the disclosure of your personal data.

We take these disclosures very seriously and will only disclose your data when necessary. Our priority is to protect your privacy while ensuring that we fulfill our legal obligations and responsibilities to our clients and the public. We will only disclose the minimum amount of data necessary to achieve the intended purpose and will take all reasonable steps to ensure that the recipient of the data protects it in a manner consistent with our privacy policy and applicable data protection laws.

Removal of Personal Data

Under the Privacy Act, you have the right to access, amend, or request the deletion of your personal information that is stored by Halvex. To make such a request, you must submit a written request to us along with sufficient information to enable us to identify you as the requesting party.

We will consider such requests in accordance with the provisions of the Privacy Act, which includes verifying the identity of the requester and evaluating whether the request complies with the legal requirements for access, amendment, or deletion.

It's important to note that if your request for deletion is successful, your personal information will be permanently removed from our systems and we will no longer have access to it. Therefore, we advise you to carefully consider any requests for deletion, as once your information is removed, it cannot be recovered.

Policy Acceptance

By accessing and using this website, you are acknowledging and accepting the terms and conditions set forth in the Privacy Policy Agreement. If you do not agree to these terms and conditions, you should discontinue your use of the website immediately.

In the event that we make any changes or updates to our Privacy Policy Agreement, we will post the revised agreement on our website. Your continued use of the website after any such changes signifies your acceptance of the revised agreement. It is your responsibility to regularly review the Privacy Policy Agreement to ensure that you are aware of any changes.

Discord Verification Policy

Halvex collects and logs the IP addresses and user IDs of Discord members who utilize the verification link provided by the company. This information is used to prevent abuse, spam, and community raids within our guilds. We take the privacy and security of our members seriously, and we assure you that any IP address collected will be stored and encrypted to protect your personal information.

Please note that the IP address information collected will not be shared with any third-party service providers or any other members of the public. Only undisclosed members of Halvex's Abuse team will have access to this information, and it will only be used to investigate and prevent any potential abuse or misuse of our services.

By utilizing the verification link provided by Halvex, you acknowledge and consent to the collection, logging, and use of your IP address and user ID for the purposes outlined above.


If you have any questions about the security or retention of your personal information, you can contact us at support@halvex.net